Delivery, Warranty & Returns

Delivery details

We offer FREE economy 2-3 day delivery on orders over £40. All paid orders are shipped via one of our Next Working Day or 48hr delivery services. If ordered before 15:00, Monday - Friday, your order will be despatched the same day unless otherwise stated*. Items are not despatched on weekends.

We know getting your items delivered safely and on time is critical. That’s why we’ve selected the best delivery services available.

DPD Next Day 1hr timeslot - £5.99*

Choose our Next Day delivery service with the reassurance of market-leading tracking and notifications. There are a range of delivery options to choose from: Signature at a specified address, to a neighbour, delivery to a safe place or ServicePoint

*price per 30kg

Economy 3-5 Day Service - £3.99, Orders over £40 Ship for FREE

The award-winning distributors have a 99% delivery success rate, and have a dedicated customer support team that'll happily help with any questions you may have.

FREE 3 Year Warranty

On selected LUMiLiFE products, we offer an automatic 3 year warranty. This entitles you to unlimited replacements from the original purchase throughout the warranty period. If your original purchase is no longer available, a new replacement with the latest equivalent model will be offered.

Please note: Clearance items only come with a 2 year warranty unless otherwise stated.

Returns Policy

We offer a 14 day, no-quibble returns or replacement policy, because we want you to be totally satisfied with your purchase.
If you're unhappy in any way with your purchase, you can return it for a refund or a replacement, as long as you return it in the same condition as it arrived (original/undamaged packaging and product) and within 14 days of receiving it.
We will pay for your return postage on a faulty item as long as you send it using Royal Mail 2nd class recorded delivery and within 14 days of receiving it.

Battery Recycling

Please note you can recycle your batteries at our head office site (M17 1AF), where we have a battery recycling box in our reception area. Or click here to find a local recycling centre.