10% OFF CHRISTMAS LIGHTS & OUTDOOR WITH CODE WINTER10
*Please note that Free Delivery is not available on certain items due to their size/weight. These will incur a mandatory shipping fee.
All orders are shipped within 24hrs of placing your order (Depending on seasonal changes and bank holidays, excludes weekends). We have 3 delivery methods, Free Economy Delivery (3-5 Days - on orders over £40) 48hr, Next Working Day and our Premium DPD Next Day service which offers a 1hr delivery timeslot. Orders placed before 11:30 will be shipped the same day. Items are not dispatched on weekends.
We know getting your items delivered safely and on time is critical. That’s why we’ve selected the best Next Day delivery services available.
Next Day 1hr timeslot - £5.99*
With our premium DPD service you’ll receive a one hour delivery timeslot, but you’ll also be able to track the progress of your delivery.
You'll also be able to take advantage of their “Follow My Parcel” system which is an industry-changing innovation from DPD.
Follow My Parcel will:
- Display the location of the driver in relation to the delivery address
- Show the position of your delivery in the driver's overall delivery queue
- Tell you when the driver is just 15 minutes away
- Give you the option to reschedule your delivery or have your goods delivered to a neighbour
- Display the parcel's tracking history
*price per 30kg
Economy 3-5 Day Service - £3.99, Orders over £40 Ship for FREE
Orders delivered to the UK Mainland have the option to choose between 48hr and next day delivery services via Hermes.
Our delivery service with Hermes provides a consistently high customer experience at an affordable price.
Hermes delivers millions of parcels every week to every postcode across the UK.
Returns & Replacements
Please read our Return Policy by clicking here
If this does not help you with your query please email our customer services team at firstname.lastname@example.org and we will be happy to help.
If you have not received your order within the timescales set out here it could be due to delivery system failure. If this happens to you, please email our customer service team for further information at email@example.com
Please Note: Your order may have been split into multiple parcels, this means your parcels may arrive at different times. We do not ship on weekends or bank holidays.